Toll Free No : 1800-1215-133

We may collect personal information about you through various media, including the form that you fill or any other media.

The Terms & Conditions of the member agreement may change from time to time & we will update the same on the website at least 2 working days in advance. You are hence advised to refer to the website on a regular basis so that you are aware of the latest applicable member terms & conditions.


We invite & value feedback from you about the website and, from time to time, we use the website to carry out electronic consultation exercises. If you send comments to us via the website, we will collate your comments and your contact details for the purposes of the consultation only.

Third Party Service Provider

We have contracts with other organizations (or Third Parties) to carry out certain activities or services on our behalf. If we need to pass any of your personal data to them, we will ensure the following

They are only provided with the information they need to carry out the service.

They agree not to use the information received from us for any other purpose than those specified by us.

Registration of Medical Practitioners

If you provide your personal & contact details when inquiring about registration with Cognate Health Services or otherwise, we will use that information for the following purposes:

   To process your enquiry or application

   To compile statistics for our internal purposes

   To send you relevant documents and our newsletter.We may supply information to the Department of Health, Professional, Corporate, Education and Training bodies so they can compile statistics

   To send you relevant documents and our newsletter

We may retain details of your application on our files and may disclose that information to overseas regulators and elsewhere if required. If you are subsequently empanelled / registered with Cognate Health Services, we will use the information you provide us with for the purposes listed below:

    Updation of our database

    To share your contact details with members, corporates & institutions who wish to access your services

    Administer and maintain your registration details

    Keep you updated with information about the Cognate Health Services including guidance, news, etc

   To maintain and compile statistics for internal use

Cognate Health Services Members

If you are registered with Cognate Health Services or are an Cognate Health Services member, we will use the information you provide us with for the purposes listed below:

    Updation of our database

    Administer and maintain your registration details

    To maintain and compile health records including Thyrocare/Cognate Health test reports or any health records and results for internal use

To maintain it for analytical purposes including to provide necessary consultation/suggestions, if required based on the health reports of the Cognate Health Services members In case you want us to delete your health reports /data from our records or not to be used for any purpose, please write to us with your membership details at


We may be asked to provide your contact details to the MCI, DCI, IMA, IDA, medical defense organizations, medical colleges, faculties & other organizations so that they can keep their records up to date. If you would prefer us not to share your registered address with these organizations please let us know by writing In addition to this, we may disclose your personal information;

    to the extent that we are required to do so by law;

    in connection with any ongoing or prospective legal proceedings;

    in order to establish, exercise or defend our legal proceedings;

to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Your rights under the Data Protection Act 1998.

You may obtain confirmation of the basic information that we hold about you at any time. If it is incorrect we will promptly correct it when we have received the appropriate notice or evidence from you in writing.

Third Party Links

occasionally, at our discretion, we may include or offer third party services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

Grievance Redressal Officer

In case at Cognate Health Services members have any grievances in connection with the use of the website, a member may write to the grievance redressal officer at who is authorized to attend to any user complaints or queries, and may resolve any such matter within 1 (one) month from date of receipt of complaint.

Website Security

We are careful to guard the security of your personal data and the details of any transactions you make with us over the Internet. We ensure this by putting in place and carefully administering a secure IT infrastructure in accordance with industry standards and good practice.

    When you have finished your session, please log off the Cognate Health Services website to prevent your details being seen by anyone else.

   To share your contact details with members, corporates & institutions who wish to access your services

    As an extra precaution your session on many areas of our website will terminate if you have not used the site for 15 minutes.

Future Changes

From time to time, our policies will be reviewed and may be revised. Cognate Health Services reserves the right to change its privacy policy at any time and notify you by posting an updated version of the policy on our web site. Any such change will come into effect only with an advance notice of at least two working days.

Payment Details

For the purposes of availing of the services offered by Cognate Health Services or its group companies, affiliates or third party service providers, you are not required to share any confidential information such as account details, including, but not limited to debit card/credit card details with Cognate Health Services or any third party service providers .In case you are asked to submit your confidential information including bank , credit/debit card , financial details, passwords kindly do not share and inform us immediately at